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Product Description

A Simple, Effective Approach to Attaining Learning and Performance Results

Job aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid is the right choice? Job Aids Basics will teach you everything you need to know about selecting, creating, and using job aids.

In this revised second edition, author Joe Willmore has included new examples of how to use job aids, as well as a new chapter on creating job aids for mobile devices. This is in addition to his step-by-step guide to determining the right job aid format for any situation, developing it using proven best practices, and implementing it in a way that ensures people will actually use it on the job. Willmore also gives you an evaluation process to determine if the job aid accomplished the business objectives you set out to meet.

Each chapter contains insightful tips and tricks to help you avoid common mistakes people make when designing a job aid. There are also exercises at the end of every chapter so you can practice what you’ve learned. And as with all books in ATD’s Training Basics series, icons will alert you to essential concepts and definitions.

Go from novice job aid designer to expert by adding this crucial resource to your training toolkit.


“Joe Willmore’s expertise in performance consulting can be found in every chapter. You’ll find proven techniques to use when creating your own performance support tools. It’s a must-have resource!”
— Cindy Huggett, CPLP, Author, Virtual Training Tools and Templates: An Action Guide to Live Online Learning

“With the generational shift occurring in today’s workplaces, there could not be a better time to look for innovative ways to deliver knowledge. Joe Willmore provides invaluable insights on how to create job aids in a variety of situations that get results.”
— Carolyn McMorran, Assistant Vice President, Professional Continuing Education, Valencia College, Orlando FL.

“Joe Willmore is a world-class expert in the performance field. His books on performance improvement are always on the top shelf of my bookcase. This second edition of Job Aid Basics simply takes a great book and makes it even better.”
— George Piskurich, PhD, Principal GMP Associates

“Job aids are an important part of every instructional designer’s repertoire. This book provides valuable guidance to help designers select, develop, and implement job aids that will produce performance results.”
— Chris Adams, Senior Consultant Handshaw Inc.

From the Author

If you’re wondering what the difference is between the 1st and 2nd edition of this book, here’s what I’ve added.  The second edition has more detail and examples.  The second edition has a section added specific to apps and electronic job aids.  And in the discussion of formats (or types of job aids) I’ve added more detail on when particular formats are a good fit or a bad one.

About the Author

Joe Willmore is president of the Willmore Consulting Group, a performance consulting firm located near Washington, D.C. He has more than 25 years of consulting experience with a wide range of organizations including the World Bank, Intelsat, Lockheed Martin, the U.S. Navy, Booz Allen Hamilton, the National Geographic Society, and the Smithsonian Institution. He has served on ATD’s board of directors and held other leadership positions within ATD and other professional societies. His work has taken him to a range of countries and regions outside North America, including Russia, Turkey, Greece, and Central Asia.
Joe Willmore is the author of No Magic Bullet (ATD Press, 2009) and Performance Basics, 2nd edition (ATD Press, 2016) as well as Managing Virtual Teams (Chandos Press, 2003). He was also a contributor to What Smart Trainers Know (edited by Lorraine Ukens, Jossey-Bass/Pfeiffer, 2001) and HPI Essentials (edited by George Piskurich, ATD Press, 2002). In addition, he has written numerous articles for ATD’s TD magazine and other publications.
Joe Willmore lives with his wife in Northern Virginia. When he isn’t working, he’s taking photos or with his dog, Ike. He can be reached at


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